Steel Cloud Solutions
Steel Cloud Solutions (SCS) is a top-rated Salesforce consultancy firm that delivers integrated solutions tailored to your company's needs and objectives. From Implementations to Managed Services, SCS has certified staff to meet and exceed your expectations. We operate as part of YOUR team during the build and afterward, providing industry-leading service, response time, and customer service. In addition, SCS offers flat rate billing, proprietary tools, and an in-house customer portal to ensure optimized services and ongoing support for your custom solutions.
Our Specialities:
SALES CLOUD
EXPERIENCE CLOUD
SERVICE CLOUD
CPQ
WHY SCS?
SCS's proprietary tools allow us to perform custom integrations quicker and more efficiently, which translates to savings for our clients.
LOWER
COSTS
SCS offers best-in-industry response time. Our goal is to get back to your initial request for assistance within 60 minutes. And you will always speak to a human!
INDUSTRY-BEST
RESPONSE TIME
We provide hands-on service during all phases of your build and afterward to ensure your custom solutions continually meet your brand objectives.
HANDS-ON
PARTNER
SCS offers one low flat rate so our clients can plan their budgets accordingly. Our competitors' rates vary drastically based on the task at hand. Not cool.
FLAT RATE
MANAGED SERVICES
Our "Dashboard Help" feature allows clients to open a ticket in real-time from their home screen, so your questions get answered faster and more effectively.
REAL-TIME
TECHNICAL SUPPORT
Our In-House Customer Portal allows clients to monitor billing, see the status of current & past tickets, and manage all SCC's relations in one place.
IN-HOUSE
CUSTOM PORTAL
FREQUENTLY ASKED QUESTIONS
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Everyone in our company has their system for managing our customers; why do we need SCS?SCS takes your company’s divisions and unifies them around a common collaboration platform. SCS will build a company platform that allows transparency across the organization with metrics and tracking that ensures all employees are working towards common objectives.
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What happens after SCS builds our platform? Are we on our own to troubleshoot future problems?SCS understands that building your custom collaboration platform is not a one-time project. Your company will continue to grow and evolve, as will your platform design needs. SCS will act as an extension of your team. We want to learn about your business and provide continued assistance during your evolution.
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Once built, how do we know if our employees are using our new platform?Great question. SCS proactively sends usage reports letting you know who is, and who is not, using the platform. These reports will help you achieve greater cross-functional adoption leading to improved customer acquisition and retention.
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Our company already uses Salesforce; what added value can SCS Deliver?Salesforce charges your company per user per month, and if you are not utilizing all available tools, you do not realize its full potential. SCS builds customized Salesforce solutions around your company’s needs, goals, and objectives. We make sure that the out-of-the-box Salesforce platform is optimized, creating greater efficiencies, ease of use, and global adoption.
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We had a large company offer similar services; why is SCS better?Large companies oversell their services and implement complex solutions to trap their clients into not leaving. Additionally, big companies operate from places like India and Brazil and cannot provide around-the-clock customer service because of time differences. SCS delivers low-complexity solutions with your employees in mind. In addition, we are a U.S. company with industry-best response time ensuring your questions are addressed quickly.
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What outcome can we expect when working with SCS?SCS will operate as part of your internal team to design a system with your employees in mind. SCS creates low complexity, seamless solutions for the short and long term.
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Our employees keep detailed records on spreadsheets and share them when requested. We are comfortable with this system, and everyone knows how to use it; why should we change it?Documents stored on local drives encourage a lack of communication and offer no integration or transparency. A customized SCS platform will help you with the following: · Reduce the number of logins · Prevent mistakes · Offer automation · Provide approval processes · Set expectations · Establish accountability · And much more…
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What would your clients say about SCS?They would say that Chris and Josh put their customers first and met and exceeded our expectations. They would also say that SCS provided us with a clear, concise plan, and they “uncomplicated the complicated.” SCS created a highly functional solution that all levels of our organization have readily adopted.
OUR CLIENTS
